Front Office Manager – Samphire

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A family business through and through, Prendiville Group owns and operates 21 iconic tourism, hospitality, and entertainment facilities across three states. We are thrilled to be providing a fabulous opportunity to join a great team.

Samphire Rottnest, located on the premiere tourist destination Rottnest Island, is well known for offering a unique experience with amazing views over Thomson Bay. We are entering a new and exciting era and are looking forward to building our team in support of this.

Samphire Rottnest offers 80 suites, pools, Food and Beverage options and multiple indoor/ outdoor function facilities.
We have an exciting opportunity for a Front Office Manager.

You will be enthusiastic, motivated, and able to work well in a very fast paced environment. Having worked in a similar role within the hospitality industry, you will be a team player with excellent communication skills and attention to detail.

What you will be doing:
Monitor the appearance, standards and performance of the Front Office team members with an emphasis on training and teamwork.
Ensure brand and service standards are in place, maintained, audited and celebrated.
Ensure Front Office department operates with a sales attitude, and all team members are aware of sales opportunities within the hotel to assist in maximising revenue.
Act as the “Service Champion” for the hotel and seek out opportunities to enhance the guest experience in all areas of the hotel.
Ensure company procedures are followed and relevant documentation is completed in relation to no-shows, early departures and requests for refunds.
Manage staff performance issues in compliance with company policies and procedures.
Assist the Management in the preparation of the annual budget, forecasts, replacements and investment planning and capital projects.
Ensure all staff is thoroughly familiar with the Hotel’s emergency procedures.
Ensure Front Office policies and procedure manuals are complete and kept up to date at all times.
Ensure room rate discounts and complimentary upgrades are administered and approved according to the internal policy.
Lead the performance review process of the Front Office department.

Your experience and skills include:
Have 2+ Years’ experience in a similar position within a 5 star environment
Comprehensive knowledge of Front Office operations
Proven ability to effectively lead, motivate, coach and develop your team.
Strong guest service orientation and training skills background
Self‑motivated, with the ability to make effective decisions.
Ability to work and maintain high service levels under pressure.
Immaculate presentation and good communications skills.
Working Knowledge of CMS highly desirable
The role is a live on island position which will be discussed in detail with the successful candidate.
Given the volume of expected applications only shortlisted candidates will be contacted.

With a busy venue comes a big team, with such diverse experiences you are guaranteed to forge new friendships and work together to deliver our vision.

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