About Us
RedSands Campers is a family run 4WD Camper hire company built on 25+ years of touring experience, knowledge and passion for the great outdoors.
RedSands Campers provides premium quality 4WD campers, so that clients may experience their ultimate self-drive adventure. We strive to grow our business with integrity and provide the very best service and products to our clients.
From the first interaction with clients, we aim to be no ordinary 4WD camper hire company. RedSands Campers is all about quality. This includes quality service, advice and products. We pride ourselves in providing top-quality destination advice and a detailed tour of the 4WD camper, so clients feel comfortable and confident as they embark on their journey.
Our clients are from diverse regions. We work with wholesalers and inbound tourism providers as well as taking direct bookings from clients, therefore much of our interaction with clients occurs from their first booking enquiry.
Our company values are as follows:
Commitment to our clients
We treat clients with care and respect
Quality
We take pride in what we do
Our people
We value our people and reward good performance
Community and environment
We are community-minded and sustainable
About the Role
This role, based at our Perth operations centre in Balcatta and reporting to the Reservations Manager, is an integral team focussed role in a growing company. Supporting multiple areas of the business, key duties include processing reservations and providing support to our operations network.
As part of supporting the Reservations Team, the successful candidate will be required to provide exceptional customer service to direct and wholesale clients. This will require proven interpersonal and customer service skills, plus the ability to understand and communicate the benefits of RedSands products and services.
The position will also provide support to the operations and depot network across Western Australia, Northern Territory and South Australia.
Key Accountabilities:
- Reservations
- Use of Rental Car Manager (RCM) for processing bookings and tracking departures and arrivals
- Timely response to enquiries and booking requests
- Identify booking trends and provide reports on these to the Reservations Manager
- Fleet Management
- Use Rental Car Manager (RCM) to effectively schedule bookings
- Managing own time and effectiveness
- Manage own work by having systems in place to identify priorities and schedule work to achieve these outcomes
Knowledge, skills and experience
Essential
- Excellent time management and organisational skills
- Energetic and positive team-orientated attitude
- Excellent verbal and written communication and interpersonal skills
- Experience in a similar customer service role with demonstrated attentiveness
- Demonstrated ability to work unsupervised
- Conflict management and resolution skills
- Unrestricted current Drivers Licence
- Ability to travel interstate and/or overseas, if required.
Desirable
- Previous experience working in a tourism organisation
- Working knowledge of Rental Car Manager (RCM) vehicle management system
- Ability to speak German, French, Dutch or Belgian
- Understanding of the European Travel Distribution System
Please submit a cover letter and CV by Friday 24 March 2023. Shortlisted applicants will only be contacted.
