Operations Manager

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We are currently seeking an Operations Manager to join our team. Reporting directly to the General Manager, you will oversee all aspects of the hotel including Food & Beverage and Reception.

What will you be doing?

Deputise for the General Manager during absences from the hotel.
Coordinating and managing day to day operations and financial performance of the hotel
Assist the team in the successful operation of all departments especially in the areas of: food & beverage cost and control, standards and quality, budgets, efficiency and profitability, health and safety, menu and wine list compilation.
Assist the reception in the successful operation of Front Office with a key focus on: customer service, rostering and reporting.
Work with the General Manager to complete month end reporting as per Accor guidelines for the Hotel.
Demonstrate initiatives and consistency in delivering Trust You and Tripadvisor results.
Ensure public areas are clean and well presented with regular checking.
Regular liaison with maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
Ensure there is management support and presence is visible on the Front Desk and in the Restaurant / bar area at any key time.
Adherence to emergency communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson

What do you need to succeed?

Solid background in all front of house and food and beverage activities
Previous experience in a 3.5/4 Star environment at a similar level
Proven ability to lead and motivate a senior team.
Sound financial acumen.
Well developed verbal and written communication skills, coupled with a passion for performance and guest satisfaction.
A demonstrated commitment in delivering an exceptional customer service culture.
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excellent people manager, open to direction, a collaborative work style and a commitment to get the job done
Attentive with an eye for detail

You will have a flexible work ethic and a desire to work in a dynamic, fast paced team. In return, we will provide you with a competitive salary as well as accommodation in an environment that fosters real career progression. We will consider visa sponsorship for the right person.

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