Guest Service Agent

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This position has now been filled

We require a full time Guest Service Agent to work a variety of shifts between 6am and midnight. You will be the first point of contact for our guests to assist them during their stay. You will provide timely responses to all guest requests, answers their queries and offer creative solutions to their needs whilst delivering the highest level of customer service. It is essential that every experience our guests have with us is a positive one, as they are the key to our success!

Duties:

Commitment to working on a rotating roster per business demands
Completion of daily and weekly reception and reservations tasks
Ensure all security standards are met during your shift
Check in and check out of guests
Ensure that all guests accounts are properly receipted, recorded, and reconciled
Maximize room sales and conversion of enquiries through pro-active sales activity
Complete general maintenance duties as required
Report any service standard related issues including customer comments or complaints
Wow every single guest at every opportunity with your professional and approachable attitude

Skills & Experience:

You must have at least 1 years’ experience working in a 4-5 star hotel reception/night audit environment. Candidates will not be considered for this role without experience.
Knowledge of Opera desirable but not essential
Flexible working hours and availability are essential.
You must pay attention to detail.
You must be able to deliver an intelligent, sleek and professional style of service

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