Zipline Operations Supervisor

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The Operations Supervisor (OS) role has many elements.  The OS is the day-to-day leader on the Matagarup Bridge site with the responsibility to drive the safe execution of all activities, lead the team and engage customers. The OS will create and maintain a high standard of service delivery through dynamic leadership, energy and compliance with our operational processes.

The OS is to engage with patrons and guide activities with fun, flair and empathy; using our allocated infrastructure to deliver a memorable experience.

The following skills and qualities are essential:

  • A commitment to safety in all its forms and an understanding of risk and compliance
  • A passion for people and commitment to developing exceptional customer experiences
  • A focus on managing and training the team to keep them safe and motivated

No formal education requirements.  The following qualifications/knowledge/experience are well-regarded:

  • Business, tourism, education, first aid or human movement
  • Working at heights, IRATA Rope Access Level 3, recreational roping or similar are mandatory. In particular:
  • SISORSC002 – Perform vertical rescues
  • SISOABS005 – Establish ropes for single-pitch abseiling on artificial surfaces (Release 1)
  • Knowledge of relevant Australian Standards relating to climbing, ziplines and challenge ropes courses
  • CertIV in Tour Guiding or similar (or experience in tour leading and guide training)
  • Familiarity with front-of-house IT systems in tourism (esp Rezdy)
  • Knowledge of relevant Australian Standards relating to climbing, ziplines and challenge ropes courses is very well regarded.
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