Venue Manager @ Heno & Rey (Tapas Bar) and Ascua (Grill) – Full Time

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Your day to day

We’re currently on the hunt for a full time Venue Manager to partner with our current Venue Manager (part time) to jointly lead and manage our two venues (‘Heno & Rey’ and ‘Ascua’).

The two Venue Managers partnering together is designed to ensure suitable operational coverage (7 days per week, 3 meal periods a day, two venues), and work life balance for our leadership team.

Reporting to the Director of Food and Beverage, your leadership will focus on delivering a strong guest satisfaction & colleague engagement alongside departmental revenue and profit goals using a combination of existing and newly introduced initiatives. In addition, you will take charge of venue standards, safety and compliance requirements ensuring those standards are met.

What we need from you

You will be an experienced leader who enjoys leading by example and working closely with your team, seeing the value in coaching and developing individuals around you. Your focus on continuous improvement and problem solving will ensure that you are comfortable with accountability for Heno & Rey and Ascua.

The ideal candidate will…

  • Over 1 years senior leadership experience in a busy and modern restaurant or bar.
  • Exceptional customer service skills and have a high ability to interact with guests & colleagues.
  • Demonstrated capability to lead a team and drive their engagement to create a working environment that colleagues love.
  • Multi-tasking – the job is varied so the ability to manage multiple high priorities and deadlines will ensure your success.
  • Communication skills – guest & colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to and resolve issues in a timely & professional way. Ability to manage relationships with guests, colleagues, third parties using an approach that best reflects the hotel and brand philosophy.
  • Financial acumen – you will need to write rosters, control expenditure (including payroll) and be responsible for the overall expenses of your venue.
  • Passion & drive to delivering excellent customer service & memorable guest experiences.
  • Have an eye for detail and be an enthusiastic and approachable person who is motivated to take ownership and consistently deliver a unique guest experience.
  • Have strong beverage knowledge of wines, beers and spirits.
  • Be able to work well in a team environment and support the wider hotel team success.
  • Be flexible with their availability – for example either early mornings, evenings/ nights, weekends and public holiday shifts.

All candidates must also…

  • Have the legal right to work in Australia without limitation or restrictions.
  • Hold a current Responsible Service of Alcohol (RSA) certification

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

  • Free meals on shift
  • Laundered uniform supplied
  • Phone allowance
  • Paid birthday leave – hip hip hooray!
  • Paid parental leave
  • Proactive paid wellness and mental health days
  • Discounted CBD carparking
  • Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
  • A massive colleague discounts platform for all your favorite brands and retailers – to help your salary/wage go further
  • Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

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