The Margaret River Busselton Tourism Association (MRBTA) is a not-for-profit organisation, with more than 700 members and 150 staff across the Margaret River region.
Capes Foundation is a division of MRBTA that aims to undertake conservation & restoration, provide education & interpretation, and encourage enjoyment and appreciation of nature and heritage. MRBTA’s Capes Foundation operates four caves, two lighthouses, an adventure ropes course, as well as caring for birds of prey at Eagles Heritage.
The funds generated by Capes Foundation operations are used to enhance sustainable tourism by marketing the region to visitors, undertaking visitor servicing, providing high quality attractions, and investing in the conservation and preservation of its natural and heritage assets, with a resulting contribution to the economy of the region.
About the Role
This is more than just another job. It is an opportunity to work with a passionate and dedicated team of guides in some very special environments in this beautiful region. If you are the right person and successful in your application, you will remember your time as a Cave & Lighthouse Guide as the best job you ever had.
Cave & Lighthouse Guides undertake guided tours, take responsibility for the wellbeing of visitors, sell retail merchandise, ensure the cleanliness of the site, and most important of all, they provide superb customer service and an unforgettable experience to our visitors.
Guides are responsible for the following key areas:
Guiding visitors safely through our sites
Informing, educating, and entertaining our visitors
Taking pride in the quality, cleanliness and presentation of every aspect of our caves & lighthouses
Providing our visitors with well-presented retail merchandise to enhance their experience of the site and region
Support and demonstration of MRBTA’s values and professional standards and adherence to policies and procedures
Skills and Experience
To be successful in this role you must possess:
Outstanding communication and people management skills to engage, manage and entertain groups of visitors of different ages, backgrounds, interests and language
Enthusiasm, a positive attitude, and strong customer service skills
A good knowledge of, or interest in, the geology, geography, history, and environment of this region
The ability to act calmly and effectively when under pressure and when facing unexpected incidents
The proven ability to follow procedures and understand the importance of safety
Ability to work independently and as a constructive team member
IT skills sufficient to operate a point of sale, complete online forms, and access web-based information
The successful applicant will
Be available to work 4 to 8 shifts per fortnight, which will include weekends
Be guaranteed work throughout the year
Be able to work additional shifts during school holidays and public holidays
Have reliable transport, a ‘C’ class license and willingness to be rostered to work shifts at Lake, Mammoth and Jewel Caves and Cape Leeuwin Lighthouse
Be offered a paid Certificate III in Tourism (Guiding) Traineeship
Enjoy the benefits of working for an organisation that values its staff, pays above award rates, and has a positive ethos
Work with an amazing group of colleagues in the most wonderful sites in our region
How to Apply
Please submit your CV and cover letter explaining how you are the person described above.