Cyber security might not be the first thing that comes to mind when running a tourism or hospitality business, but it should be high on the list.
From online bookings and digital payment systems to guest Wi-Fi and customer databases, the industry is increasingly reliant on technology. This means it’s increasingly exposed to cyber threats.
Recent cyber security breaches at Qantas have highlighted the growing risk of data exposure, even for major organisations with advanced systems, but if you are a small business, the impact of an attack could be even more devastating, making proactive protection essential.
A costly business
According to the Australian Cyber Security Centre (ACSC), the average cost of a cybercrime incident for a small business in Australia was more than $46,000 in the 2022–23 financial year.
Common threats include phishing emails, ransomware attacks and data breaches involving customer payment details. Even unsecured Wi-Fi networks or outdated software can give hackers a way in.
Cyber criminals are increasingly using artificial intelligence (AI) to make their attacks more sophisticated, targeted and harder to detect. For instance, AI can be used to automate phishing emails that mimic human writing, generate fake audio or video (deepfakes) for scams, and analyse stolen data to identify high-value targets.
For small operators, the impacts can be severe: organisational chaos, reputational damage, lost revenue and legal headaches.
Protect yourself
There are simple steps you can take right now to strengthen your defences.
Start with the basics:
- Keep all systems and software up to date
- Use strong passwords and multi-factor authentication
- Limit staff access to sensitive data
- Back up your data regularly
Staff training is also key. Most cyber attacks start with human error such as clicking a dodgy link or opening an infected attachment. Teach your team how to spot suspicious emails, report incidents quickly and follow basic cyber hygiene.
Be proactive
It’s also worth having clear policies in place, even if your team is small. This might include rules for using personal devices, accessing work accounts, or managing customer data securely.
Finally, don’t be afraid to get help. Managed IT providers or cyber security services can help you assess your risks, protect your systems and recover quickly if something goes wrong.
It’s best to be proactive, rather than reacting when things go wrong. Cyber security is a business-critical responsibility. By taking steps now, you can protect your guests, your reputation and your bottom line.
Helpful resources
For free resources and support tailored to small and medium businesses, visit cyber.gov.au
Download a cyber security guide from Cyber Wardens by clicking here.
- Do a free, government-funded Cyber Wardens course to boost your cyber safety. The 10-minute Foundation course helps you spot red flags and protect your business from common threats. Do it online, anytime: cyberwardens.com.au