Six Degrees is thrilled to offer an exceptional opportunity to an experienced Receptionist who is passionate about delivering next level customer service.
As a key member of our team, you’ll be responsible for various tasks such as:
• Reception duties including ensuring all incoming phone calls, emails and other platforms are attended to in a prompt and courteous manner, booking, internal and external information requests, and confirming appointments and data entering on computer software for all departments.
• Operation, maintenance, and security of record-keeping systems and software.
• Meet and greet guests and guide and support the team in providing outstanding guest welcoming experiences and exceptional customer service.
• Ensure adequate supplies of consumables, such as stationary, printer, and supplies.
• Assist in administrative support, billing, batching, electronic claims and invoices, for all departments. Maintain accurate financial records including petty cash, expenditure, reconciliations and requests for reimbursement.
• Assist with guest check-in/check-out and guest information requests, ascertain room availability, monitor arrivals and departures, and maintain continuous communication with the Housekeeping and other Departments.
• Assist in the setup and pack up of the venue ensuring they are left in a clean and tidy state.
• Have a can-do attitude to ensure our guests continue to choose Six Degrees.
• Ensure daily tasks are completed accurately and in a timely manner.
• Resolve and respond to guest complaints in a timely and professional manner.
To qualify for this position you must have:
• A minimum 2 years experience in hotel reception
• Great Attention to Detail
• Exceptional communication skills (both verbal and written)
• Experience using the task management program; Click Up is highly regarded
• Demonstrated experience using Microsoft office and booking software
• Exceptional customer service skills
• Availability to also work weekends on a rotating roster
Please note our reception opening times are 9:30am-7pm. This is a casual position with the opportunity to transition to full-time or part-time for the right applicant.
If you meet the above criteria and think you would make a great fit to our team please send your resume to [email protected] and put Receptionist in the Subject Line.
