** Broome Chamber of Commerce is promoting this job on behalf of its members as part of the Tourism and Hospitality Job Readiness Program **
Customer Service Agents play a pivotal role in guaranteeing a positive passenger experience from the terminal to the aircraft. Our Customer Service team is known for being not only helpful, knowledgeable, and courteous but also dedicated to ensuring that each and every passenger is treated with kindness, the utmost respect, and a perpetually warm smile.
We thrive as a cohesive team, working collaboratively with others while maintaining an unwavering commitment to safety and an unrelenting focus on meeting the schedules of our airline clients. In an ever-evolving environment, our team consistently delivers safe and efficient services on behalf of the numerous airlines that entrust Swissport for their ground services.
Operating in the dynamic and safety-driven atmosphere of the airport, our work hours are adaptable to align with airline schedules, encompassing early morning shifts, late-night finishes, and weekend shifts.
Please note this opportunity is Broome base and unfortunately no accommodation will be provided.
Ideal candidate will possess the following
Committed to delivering exceptional and safe service.
Possesses strong interpersonal skills and excels as a team player.
Demonstrates a strong work ethic and a thirst for learning and advancement.
Displays self-confidence and remains composed under pressure.
Maintains excellent presentation and grooming standards.
Exhibits organisation and effective time management abilities.
Physically capable of handling passenger baggage and operating wheelchairs when needed.
Fluent in English (additional languages are always welcomed).
Confident in using software and technology – Intermediate skills required
Possesses a valid Australian driver’s license (probationary or full) and reliable transportation.
Willing to undergo pre-employment drug and alcohol screening.
Can obtain a criminal history check and an ASIC (Aviation Security Identification Card).
Must be 18 years of age or older.
Company Benefits
Uniforms will be supplied.
Airport Security Identification Card (ASIC)
Accrual annual and sick leave.
Opportunities for career advancement.
Comprehensive training and ongoing support provided.
The opportunity to up-skill and train on receipt and dispatch of aircraft
Paid training will be provided and range from 2-4 weeks depending on the airline
