3.1
Booking and reservations
· Kununurra and Perth- Ensure the office is clean, presentable
· Ensure all supplies for the office are stocked
· Answer phones for bookings
· Respond to emails for bookings
· Ensure at the end of the day all bookings are taken and paid for, or documentation filed for invoicing
· Itineraries are developed
· Rezdy is updated as needed
· Website is kept up to date
· Various booking sites are updated
· Agents are updated as needed
· Manage the Kununurra Office
· Manage the casual office staff in the office
· Manage the logistics of tours as required.
3.1
Client
Management
· Manage clients requests in the booking process
· Manage Agents and clients expectations
· Always be friendly, respectful and supportive to the customer’s needs
3.2
Duties
· Manage the bookings reservations and logistics
· Develop necessary proformas for the reservations including itineraries ,
· quotes,
· manifests developed to work for pilots
· daily reconciliation of Rezdy bookings and Sqare payments
3.3
Other
Duties
· Work closely with the manager to develop all systems for the bookings and reservations
· Carry out your assigned duties
· Assist other staff members when required
· Develop Marketing strategies
· Train in xero accounts and book keeping 4 hours per week.
