Guest Service Agent (Hotel Front Desk)

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Located 3 hours south of Perth in the beautiful Margaret River Region, we are nestled on the white sands of Bunker Bay beach, just 10 minutes away from Dunsborough. Our 5-star resort boasts 150 luxuriously appointed bungalow style villas, an award-winning restaurant, conferencing facilities and a day spa.

We are looking for a Guest Service Agent to join our Front Office team on a Full Time or Casual basis. Reporting to the Assistant Manager, you will Infuse our values; Guest Passion, Sustainable Performance, Trust, Spirit of Conquest, Innovation and Respect into everything you do. You will have a passion for the Hospitality Industry and be committed to delivering high levels of customer service.

 The role:

– Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
– Participate in training and development programs to enhance skills and capabilities.
– Promote and up-sell hotel facilities through strong product knowledge.
– Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
– Maintain procedures in relation to credit and cash transactions and accounting documentation.
– Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.

 Requirements:

– Previous Guest Service Agent experience in a hospitality environment preferable but not essential.
– Excellent communication skills and a strong attention to detail.
– An understanding of the region, our competitors and suppliers is desirable.
– A passion for customer service along with a strong desire to achieve goals and targets.
– Flexibility with regards to shifts, ability to work rotating rosters including mornings, nights & weekend shifts.

We provide a competitive hourly rate with penalty rates when applicable. You will also be entitled to generous staff benefits including; discounted staff meals, access to Accor hotel accommodation discounts, health insurance benefits and much more.

If you love working in a fast paced and dynamic environment, we want to hear from you!

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